Refund and Returns Policy

 

At AMG Arts, we aim to provide high-quality calligraphy and customized gift products. This policy explains the conditions for returns, refunds, cancellations, and advance payments for orders placed through www.amgarts.com

By placing an order, you agree to the terms outlined below.

1. Advance Payment for Customized Orders

Due to the personalized nature of customized products:

  • An advance payment of [40%–100%] is required at the time of order placement for all customized orders.

  • Production will begin only after receipt of the advance payment.

  • The advance payment is non-refundable once customization or production has started.

  • Failure to pay the advance may result in order cancellation.

2. Customized & Personalized Products

  • Customized products include calligraphy designs, personalized gifts, engraved items, name-based products, and any item made to customer specifications.

  • No returns, exchanges, or refunds are accepted for customized products, except in cases of damage or manufacturing defects.

  • Customers are responsible for approving spellings, dates, designs, and customization details before confirmation.

3. Non-Customized Products

Returns or exchanges for non-customized items may be accepted if:

  • The product is unused and in original condition

  • The return request is made within [3–7] days of delivery

  • Proof of purchase is provided

Approval is subject to product inspection.

4. Damaged, Defective, or Incorrect Items

We will offer a replacement or refund if:

  • The product arrives damaged

  • A manufacturing defect is identified

  • An incorrect item is delivered

Conditions:

  • The issue must be reported within 24–48 hours of delivery

  • Clear photos or video evidence must be shared

  • Original packaging must be retained

5. Cash on Delivery (COD) Orders

  • COD orders are subject to order confirmation via call or WhatsApp.

  • Refusal of COD orders without a valid reason may result in restrictions on future orders.

  • Refunds for COD orders (if applicable) will be processed via bank transfer or store credit only.

6. Refund Processing

Approved refunds will be processed as follows:

  • Bank Transfer: Within 7–14 working days

  • Store Credit: Within 3–5 working days

Shipping charges are non-refundable, except where the error is on our part.

7. Return Shipping

  • Return shipping costs are borne by the customer unless the return is due to an error or damage caused by us.

  • We recommend using a reliable and trackable courier service within Pakistan.

8. Order Cancellation

  • Customized orders cannot be canceled once production has started.

  • Non-customized orders may be canceled within [12–24 hours] of order placement, subject to processing status.

9. Non-Returnable Items

The following are non-returnable and non-refundable:

  • Customized and personalized items

  • Products damaged due to misuse or mishandling

  • Items returned without original packaging

  • Discounted or clearance items (unless damaged)

10. Governing Law

This policy shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

11. Contact Us

For questions regarding returns, refunds, or advance payments, please contact

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